Refund & Cancellation Policy

Every new Lumi Receptionist account starts with a 14-day free trial of Lumi AI Receptionist. The trial gives you the full product so you can decide before paying anything. If you cancel before the trial ends, you are not charged.

After the free trial, Lumi plans start at from $29/month and renew monthly until you cancel. Solo is for one staff member, Team for up to 5, Business for unlimited staff. Prices are in US dollars and taxes may be added at checkout.

You may cancel at any time from the Billing page in your Lumi account, or through the customer portal link in your payment receipt. Cancellation stops future renewals. You keep access until the end of the period you have already paid for, after which your account locks to read-only and your booking page goes offline. Your data is preserved unless you delete your account.

Because a full 14-day free trial is provided before any charge, subscription fees are non-refundable except where a refund is required by applicable law or is granted at our discretion. We do not provide pro-rated refunds for the unused part of a billing period after a cancellation, and we do not charge cancellation fees.

If you believe you were charged in error, were charged after cancelling, or are entitled to a refund under the consumer law that applies to you, contact us at support@lumireceptionist.com or contact Paddle at paddle.net and we will review the request.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Any approved refund is issued by Paddle to the original payment method. Payment, billing, tax and refund mechanics are governed by Paddle’s Buyer Terms and Paddle’s Refund Policy.

This policy covers the Lumi software subscription only. Lumi never takes, holds or refunds money for appointments booked through a salon’s booking page. Deposits, payments and refunds for a salon service are handled directly between the client and that business under its own terms.

Questions about cancelling or a charge? Email support@lumireceptionist.com. See also our Terms of Service and Privacy Policy.