LUMI.

How Lumi works

How do AI receptionists work?

An AI receptionist chats with your customers on your booking link. It answers their questions using only your own business settings — your services, prices, hours, staff and policies — checks real availability, and takes booking requests that you approve before anything is confirmed. Here's how Lumi does it, step by step.

  1. Step 1

    Set up your business

    Add your services, prices, opening hours, staff, skills and schedules to Lumi.

  2. Step 2

    Go to the AI Desk and turn Lumi on

    Open the AI Desk in your dashboard and switch Lumi on. Add your staff members so they can start working.

  3. Step 3

    Copy your Lumi booking link

    Once your business is set up, copy your customer booking link directly from your dashboard.

  4. Step 4

    Send it to your customers

    Share your Lumi booking link wherever your customers already find you, your website, social media, email or messages.

  5. Step 5

    Let Lumi handle the booking

    Customers can ask questions, see your services and prices, check real availability and request appointments. Lumi uses your business rules, staff skills, schedules, existing appointments and availability to find suitable booking options.

  6. Step 6

    Keep customers informed

    Customers can check their appointment status and see whether their booking request is still pending or has been approved.

    Booking requestedPending approvalApproved

  7. Step 7

    See exactly what your customers see

    From your dashboard, you can open the customer page anytime to see the booking experience your customers use.

You stay in control: every request is approved by you.

Set up once. Share your link. Lumi handles the rest.

Weighing up your options? Compare an AI receptionist with a live answering service.

Let Lumi handle the bookings while you focus on your business.

Questions? Email us at support@lumireceptionist.com. We respond within 24 hours.